Refund Policy

Last updated: July 2026

At BRAZOSS, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

1. Returns

You have 14 days from the date you receive your order to request a return. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. How to Request a Return

To initiate a return, please contact us at:

BRAZOSS
17 Fordham Street, London, E1 1HS, United Kingdom
Phone: +44 07405 227129

Please include your order number and reason for return. We will provide you with return instructions.

3. Refunds

Once we receive and inspect your returned item, we will process your refund within 7 days. Refunds will be issued to your original payment method.

4. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered
• Items returned after the 14-day return window
• Sale or final-sale items (where stated)

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service.

7. Contact Us

For any questions about your return or refund, please contact:
BRAZOSS, 17 Fordham Street, London, E1 1HS, United Kingdom
Phone: +44 07405 227129